Terms & Conditions

Returns.

  • You need to return your items within 7 days starting from the day you receive your order. 
  • ALL original tags must be attached. The items need to be in the same state you received them (in a resalable condition) 
  • We do not refund however we can offer you a store credit allowing you to choose another item and the shipping will be at your cost 
  • We do not refund the original shipping cost
  • Change of mind returns will not be accepted unless the item is faulty
  • We do not offer refunds on sale items

PLEASE ALWAYS MEASURE YOUR DOG TWICE TO MAKE SURE YOU HAVE THE PERFECT FIT FOR YOUR PUP!
This will save you a lot of time and stress x 

 

Shipping.

Slinky The Label. does not accept any responsibility for shipping times once the orders have been dispatched. You can always track your parcels on the Australia Post Website and they will also state if they are having delays within their service. Please see the link for more information - https://auspost.com.au/

(All of these terms and conditions are the exact same for international shipments)

Track your international shipment here - https://try.sendle.com/en-au/tracking

We take great care in ensuring that your items arrive in perfect condition. But Slinky The Label. do not take any responsibility for items that may be damaged or lost in transit.

If under the circumstance that you cannot pick up your parcel within the 14 day period that The Post Office will keep this there for, the order will be returned to us. This will require us to resend your parcel and the customer will need to pay for the re shipping fee.

Please always ensure that your shipping details and email are correct before completing your checkout as Slinky The Label will not take any responsibility for incorrect addresses.

 

Changes. 

Slinky The Label reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.